We request 24 hours notice if you need to cancel a session or class. This affords the studio time to schedule another student in the opening created by your cancellation. Instructors are paid on a per session basis and thus try to keep a full schedule each day.
Cancellations made without 24 hours notice are subject to a late cancel charge, equal to the full class or session fee. We understand that circumstances beyond your control sometimes arise, and thus, allow clients two missed classes and two missed sessions per calendar year without penalty.
If an instructor is unable to teach a class due to illness or emergency, we will do our best to find a substitute instructor to cover the class. In the event that the class is cancelled, students will be informed via email and phone message. Students will not be charged for class.
If an instructor is unable to teach a scheduled private session and must cancel within the 24-hour window before the session, students will be informed by email and phone message. Students may choose to reschedule with a different instructor on the same day and similar time as availability allows and will be charged their regular session rate. Students may also choose to cancel and will not be charged.
If you are concerned about winter weather events, check the status of Madison Metro School District. If MMSD remains open, we will remain open. If MMSD closes due to harsh or unsafe conditions, SPRING - Pilates for life will communicate with instructors and clients about whether they would like to teach/attend their scheduled appointments.
New Client Offers expire three months after purchase date. All other Class and Session packages expire one-year from purchase date. Memberships and Packages can be paused in case of medical procedures or other health concerns that prohibit exercises. Please email info@springpilates.life for more information.
Class and Session purchases are non-refundable, except in case of medical emergency. Unused class or session packages can be credited to your account and used for other services or merchandise. Account credits can be transferred if extenuating circumstances occur.
Membership purchases are non-refundable. You can cancel your membership at anytime by sending an email to info@springpilates.life at least 2 weeks prior to your monthly charge.
SPRING Memberships apply to equipment and mat classes and are available in 4, 8 or 12 classes per month options. If you take more than your allotted amount each month, you will be automatically charged your membership class rate for each additional class during the month.
You can purchase a membership through our website, the SPRING app, by calling or emailing our front desk. Your membership will start on the date of your first purchase and will auto-renew each month on that date. If you prefer a different date, email or call the front desk for assistance. Memberships are set to auto-renew monthly, with no long-term commitment. You may cancel at any time—just let us know at least 2 weeks in advance of your monthly charge. Memberships cannot be shared.
Memberships can be paused once per calendar year for periods of travel or personal time away. Members on pause have continued access to the On-Demand Video Library and early registration for classes. You can pause your membership for one free month free of charged and will be charged $15 per month thereafter.
